Updated On
November 5, 2023

FAQ - Email Deliverability and Troubleshooting

Q: What steps can I take to improve email deliverability in Sendy?

To improve email deliverability in Sendy, consider the following steps:

  • Authenticate your domain by setting up DKIM and SPF records.
  • Maintain a good sender reputation by sending relevant and engaging content.
  • Regularly clean your subscriber list by removing inactive or bounced email addresses.
  • Monitor and manage spam complaints and unsubscribe requests promptly.
  • Follow email deliverability guidelines and comply with anti-spam regulations.

Q: How do I troubleshoot bounced email issues in Sendy?

If you're experiencing bounced email issues in Sendy, you can troubleshoot them using the following steps:

  • Check the bounce logs in Sendy to identify the specific bounce codes and reasons.
  • Review the bounced email addresses for typos or invalid addresses.
  • Verify that your sender domain has proper DNS configurations, including SPF and DKIM records.
  • Ensure that your email content and formatting comply with spam filter rules.
  • Contact your email service provider or review server logs for further assistance if needed.

Q: Why are my emails ending up in spam folders, and how can I prevent that?

If your emails are ending up in spam folders, consider the following prevention measures:

  • Ensure your sender domain and IP have a good reputation.
  • Use a reputable email service provider with high deliverability rates.
  • Avoid using spam trigger words or phrases in your email content.
  • Personalize your emails and make them relevant to the recipients.
  • Encourage your subscribers to add your email address to their contacts or whitelist it.

Q: How can I set up feedback loops to monitor email complaints in Sendy?

To set up feedback loops and monitor email complaints in Sendy, follow these steps:

  • Configure the feedback loop settings in your Sendy installation.
  • Register for feedback loops with major email service providers (ESPs).
  • Monitor the feedback loop reports provided by the ESPs.
  • Take necessary actions to address complaints, such as removing complaining email addresses from your list.
  • Analyze and improve your email content and practices to minimize complaints in the future.

Q: What are the common reasons for email delivery failures in Sendy, and how do I resolve them?

Common reasons for email delivery failures in Sendy can include:

  • Invalid or non-existent email addresses in your subscriber list.
  • Blacklisted sender domain or IP address.
  • Improperly configured DNS settings, such as missing SPF or DKIM records.
  • Violating anti-spam regulations or triggering spam filters with your email content.
  • Issues with the recipient's email server, including full mailboxes or server misconfigurations.

To resolve these issues, ensure your subscriber list is clean, maintain a good sender reputation, and properly configure DNS settings. Additionally, follow email deliverability best practices and work with your email service provider to address any specific concerns.